Frequently asked questions
Are the software on this website legitimate?
Yes. We encourage and force all of our customers to register their email address with their specific Microsoft License Key during the Microsoft online activation. This ensures verification and tracking of their authentic software. By doing this you can be confident the Microsoft product you have purchased is 100% legitimate.
All our software products are 100% legitimate and authentic. They are all covered by our company’s hassle-free money-back guarantee.
Does your system generate the License Keys?
We do not create any License Keys, we simply store the keys provided to us and then automatically allocate them to a customer when an order has been processed. When you collect a code from Telvro, e-system simply grabs a key from our stock, assigns it to your order, and displays it to you. Telvro itself does not generate the codes, our staff upload the codes taken from retail boxes to the our e-system.
How are you able to sell this software at such a low price?
As we work closely with our suppliers and purchase large volumes we are able to obtain the lowest prices possible.
We have established great partnership with several licensed software retailers, distributors, computer and electronic manufacturers around the globe. These companies have huge software inventories in stock for a period of time that needs to be disposed of immediately. Majority of software licenses are purchased in large volumes and acquired through inventory and clearance sale giving us huge discounts and savings. We then pass on the savings to you and keep our costs low as possible – because for every dollar we save is a dollar you save.
What if something goes wrong? Will I be able to get a refund?
We have a professional team on standby that would be able to help assist you with any problems that might occur. Refunds are issued via our Refund Policy, but we are confident that our management and support services are able to remedy any situation to get you satisfied.
Price displayed on the site, Is sales tax included?
Yes, you see final price, all taxes are included.
How do I download my Software?
Download links are contained within the email containing the license from hello@digitaleme.com
Do I receive an invoice for my order?
Yes, you can download your invoice for all your orders from your account dashboard.
How do I get help with my installation?
Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can ask in online chat (24/7) or email.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
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What is wishlist?
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What should I do if I receive a damaged or wrong product?
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Can I change or cancel my order?
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What is "package tracking" in my orders?
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